Hamdan bin Mohammed Programme for Government Services Shortlists Nine Government Entities for the Hamdan Flag
The Hamdan bin Mohammed Programme for Government Services, part of the General Secretariat of The Executive Council of Dubai, has announced the shortlist for its three coveted awards: the Hamdan Flag, Best Pioneering Initiative, and Best Digital City Experience. This initiative narrows down 27 government entities to unveil finalists who are recognized for their outstanding efforts to enhance services under Dubai’s 360 Services policy.
Hamdan Flag Finalists
Nine entities from the Government of Dubai have been named as finalists for the Hamdan Flag. These finalists are acknowledged for their implementation of the 360 Services policy, which aims to enhance, personalize, and digitalize public services. The selected entities include:
- Dubai Electricity and Water Authority
- Community Development Authority
- General Directorate of Identity and Foreigners Affairs-Dubai
- Dubai Municipality
- Dubai Police
- Roads and Transport Authority
- Dubai Department of Economy and Tourism
- Dubai Customs
- Mohammed Bin Rashid Housing Establishment
Eman Al Suwaidi, Director of the Assessment and Studies Department at the General Secretariat, stated: “Dubai’s unwavering commitment to continuous improvement is driving the advancement of government services, guided by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum. We are dedicated to enhancing innovation and developing a world-class model for seamless, proactive, and personalized public services.”
Pioneering Initiative Finalists
Eight innovative initiatives have been shortlisted for the Best Pioneering Initiative award. These initiatives showcase excellence in digital transformation, efficiency, and service enhancement:
- Montaji Plus by Dubai Municipality – Enhances product safety using AI-driven quality assurance.
- Smart Travel by the General Directorate of Identity and Foreigners Affairs-Dubai – Reduces waiting times and improves the passenger experience through digital innovation.
- Driver’s Licensing by the Roads and Transport Authority – Simplifies and accelerates licensing processes using digital solutions.
- Digitalised ATA Carnet by Dubai Chambers – Streamlines international trade documentation.
- Cross-Border E-Commerce by Dubai Customs – Automates customs clearance and improves supply chain integration.
- Smart Housing by the Mohammed Bin Rashid Housing Establishment – Provides end-to-end smart solutions for homeownership.
- Dubai Empowerment by the Community Development Authority – Supports individuals through training, employment, and financial benefits.
- Ease of Doing Business by the Dubai Department of Economy and Tourism – Simplifies investment procedures through the Dubai Unified License.
Digital City Experience Finalists
Four initiatives have been shortlisted for the Best Digital City Experience by Dubai Digital Authority:
- Land Grants and Exchange – Enables UAE citizens to digitally allocate and exchange land.
- EV Green Charger – Enhances the EV user experience by integrating services from registration to charging access.
- Driving a Vehicle: Transfer or Renewal of Ownership – Streamlines vehicle transfer and registration processes.
- Digitalisation of Death-Related Procedures – Supports bereaved families by integrating burial services.
The Hamdan bin Mohammed Programme is aligned with Dubai’s vision for integrated government services under the 360 Services policy, which aims to automate 100% of public services, integrate 90% of services, and eliminate the need for in-person visits for 90% of services.
All submissions underwent a rigorous assessment by international experts based on five key criteria: impact, adoption of a whole-of-government approach, creativity and innovation, service culture, and sustainability of results.
