Visit of His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum
His Highness apprised of key strategic imperatives including the 360 Services Policy, service leadership initiatives, and adoption of AI applications.
Reinforcing the leadership’s unwavering commitment to enhance government performance, His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Second Deputy Ruler of Dubai, visited the headquarters of the General Directorate of Identity and Foreigners Affairs – Dubai.
Reception
His Highness was welcomed by:
- His Excellency Lieutenant General Mohammed Ahmed Al Marri, Director General
- Major General Obaid Muhair bin Suroor, Deputy Director General
- Assistant Directors General
During the visit, His Highness Sheikh Ahmed was accompanied by His Excellency Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai.
Praises for Achievements
His Highness praised the efforts and achievements of the General Directorate of Identity and Foreigners Affairs in:
- Facilitating procedures
- Enhancing the customer experience
- Adopting the latest technologies
These advancements embody Dubai’s vision and elevate its standing as a model for futuristic cities, aligning with the goal of comprehensive development and enhancing Dubai’s and the UAE’s global appeal as top destinations to live, work, and visit.
Institutional Initiatives
His Highness was briefed on several institutional initiatives and development projects that align with the Government of Dubai’s strategy to deliver smart, integrated, and human-centric services that meet global standards of excellence. Key strategic imperatives highlighted include:
- 360 Services Policy
- Service leadership initiatives
- Adoption of AI applications
- Risk management systems
- Internal auditing practices
- Reputation-building efforts
- Future foresight
- Employee wellbeing
- Promoting sports within the workplace
Pioneering Role in Service Models
His Highness Sheikh Ahmed also reviewed key projects and practices reflecting the pioneering role of the General Directorate of Identity and Foreigners Affairs – Dubai in providing service models that enhance customer trust. This contributes to Dubai and the UAE’s leadership across various development indices.
Ongoing Monitoring and Support
The visit is part of His Highness’s ongoing efforts to monitor the performance of government entities, gain insight into their operations, and support their developmental projects aligned with Dubai’s vision for institutional integration and sustainable innovation.
Statements from Lt. General Al Marri
His Excellency Lt. General Al Marri expressed deep pride and appreciation regarding His Highness Sheikh Ahmed’s visit:
“We were honoured by the visit of HH Sheikh Ahmed bin Mohammed Al Maktoum, which serves as a powerful source of inspiration and renews motivation to continue our mission of enhancing quality of life through advanced, human-centered smart services and initiatives. His Highness’s field engagement with government entities strengthens an innovative work environment and reinforces the belief that institutional excellence in our nation is not a temporary goal, but a deeply rooted culture that promotes social stability and enhances quality of life.”
His Excellency added:
“At the General Directorate of Identity and Foreigners Affairs – Dubai, we reaffirm our commitment to being active partners in safeguarding these national achievements by delivering high-quality services that improve individual wellbeing and elevate our country’s global standing.”
